Patient Ombudsman will not be offering in-person ‘walk-in’ appointments until further notice.

Our service is still available by calling our central complaints phone line at 1.888.321.0339 or access our online complaint form.

Your experience matters to us.

COVID-19 questions and information

We appreciate your patience and effort in helping our office do our part to minimize risk and prevent exposure to COVID-19 (Coronavirus) for all Ontarians.

Thank you,
Patient Ombudsman Team

Our Latest Update

October 8th, 2020

Patient Ombudsman is releasing a special report Honouring the voices and experiences of Long-Term Care Home residents, caregivers and staff during COVID-19 in Ontario a snapshot of COVID-19 complaints received from March 1st to June 30th, 2020.

We are sharing our early recommendations as long-term care homes manage a second wave of COVID-19. We recognize that investigations and inquiries take time and while our investigation is ongoing, we wanted to be useful to a system that is responding in real time, to a pandemic that continues to unfold. This report is dedicated to the over 2800 Ontarians who died from COVID-19 and their loved ones. We also dedicate this report to the healthcare workers responding to COVID-19 across Ontario.”

Cathy Fooks, Patient Ombudsman

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