Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Our Latest Update

March 31st, 2021

The Ontario government has announced Craig Thompson as Ontario’s new Patient Ombudsman

Mr. Thompson has been leading the office as Executive Director since 2017 and he fully recognizes the responsibilities and impact of his appointment as Ontario’s Patient Ombudsman. Mr. Thompson brings a keen insight into the office of the Patient Ombudsman as a meaningful complaints resolution service to Ontarians.

Mr. Thompson’s appointment as Patient Ombudsman comes at a critical time in our healthcare system, as we enter our second year of the COVID-19 pandemic. Ombudsman Thompson’s priorities will be to complete the systemic investigation into long-term care homes that experienced significant COVID-19 outbreaks.

Ombudsman Thompson will also issue a second special report, over the coming months, that highlights the impact the pandemic has had on patients, caregivers and families in all three-health sectors that Patient Ombudsman oversees: public hospitals, home & community care, and long-term care.

"Taking on the role of the Patient Ombudsman is more than an honour. It is a tremendous opportunity and responsibility to ensure that the full diversity of patients and caregivers voices are heard so we can improve our health care system for us all. I have always been a fierce champion for having patients and caregivers at the table leading change and that will continue as I assume this new role with the support of a talented and passionate team."

Patient Ombudsman Thompson accepted his 5-year appointment on March 29 2021.

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