Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Year Seven

Poster of Year Seven Report 2022/23


Patient Ombudsman’s 2022/23 annual report highlights the growing number of Ontarians who have nowhere to turn with their health care concerns.

In its latest annual report, Patient Ombudsman shares data from 2022/23, which shows a 33% increase in complaints over the previous year and a significant growth in complaints about issues outside of Patient Ombudsman’s jurisdiction, most notably about primary care.


2022/23 Summary Report

2022/23 Full Report

Media Release


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