Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Complaint Process

How We Do Our Work


Our system of triage and early resolution ensures that most complaints are resolved quickly and informally, through conversations or meetings. However, more complex complaints, especially those involving more than one health sector organization, can take more time and, if the matter cannot be resolved, it could require an investigation.


Step 1: First, we make sure you’ve come to the right place

Step 2: You provide your complaint in writing

Step 3: We review your complaint

Step 4: We listen to all sides and try to resolve your complaint

Step 5: We may conduct an investigation

Step 6: We share our decision


Our complaints process at a glance




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