Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

AODA policy

Patient Ombudsman is committed to offering an accessible service to all Ontarians. As part of that service commitment Patient Ombudsman is pleased to share our Accessibility for Ontarians with Disabilities Act (AODA) operational plan.

If you have feedback on Patient Ombudsman’s Accessibility plan please feel free to contact us at or by calling us at 1.888.321.0339


Read the AODA Plan



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