Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Contact Us

For Complaints:

Patient Ombudsman accepts complaints through our online complaint form or by mail.

Send all mail and packages to:
Box 130, 77 Wellesley St. W.
Toronto, ON M7A 1N3

Office address*:
438 University Ave., 2nd Floor
Toronto, ON M5G 2K8

*Our office is not open for walk-ins and not receiving mail at this address. Accommodations are made for in-person appointments as needed.


For General Inquiries:

Our call centre is open Monday to Friday from 9:00 a.m. to 4:00 p.m.

Toronto: 416.597.0339
Toll free: 1.888.321.0339
Fax: 416.597.5372

**Please note that this email address is not for submitting complaints. We can only respond to general questions about Patient Ombudsman and our service from this email.


For Media Relations:
416-597-0339 x 5392



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