Our regular telephone hours are 9:00 a.m. to 12:30 p.m. on Thursdays and 9:00 a.m. to 4:00 p.m. all other business days.
Due to the ongoing postal strike, we are currently not sending or receiving mail. We appreciate your patience. Call us if you need help with or are unable to complete the online complaint form.
For Complaints:
Patient Ombudsman accepts complaints through our online complaint form or by mail.
Send all mail and packages to:
Box 130, 77 Wellesley St. W.
Toronto, ON M7A 1N3
Office address*:
438 University Ave., 2nd Floor
Toronto, ON M5G 2K8
*Our office is not open for walk-ins and we do not receive mail at this address.
For General Inquiries:
Our call centre is open Monday to Friday from 9:00 a.m. to 4:00 p.m.
Toronto: 416.597.0339
Toll free: 1.888.321.0339
Fax: 416.597.5372
Email**: info@patientombudsman.ca
**Please note that this email address is not for submitting complaints. We can only respond to general questions about Patient Ombudsman and our service from this email.
For Media Relations:
media@patientombudsman.ca
416-597-0339 x 5392