Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Year Two

Link to Year Two Report 2017/18



Patient Ombudsman is excited to share our highlights from our second year of operations.

As we share our second year results, we want to let Ontarians know how Patient Ombudsman works to assure fairness for everyone.

Patient Ombudsman understands that making a complaint can be confusing and even daunting.

We feel it is important for us to share how we work. It is also important for us to help complainants along each step of the way.

We hope that our year two highlights will demonstrate how Patient Ombudsman is a champion for fairness in Ontario’s healthcare system.

Year Two 2017/18

Financial Statements


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