SERVICE ALERT!

Patient Ombudsman cannot book COVID-19 vaccine appointments for Ontarians. We can only take complaints about vaccine clinics operated by public hospitals, after you have made a complaint with the hospital.

Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

What You Can Expect From Us

We will do everything we can to hear, understand and resolve your complaint, without taking sides. Voicing your complaint can also help to prevent the same issue from happening again, which is good for everyone and can influence positive change in the health care system.

After you make a complaint, we'll guide you through the steps and keep you informed, so that you know exactly what to expect from us.

 

 

 


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