Calls and formal complaints to Patient Ombudsman are extremely high at this time.

For new complainants: expect delays in returning your call.

For current complainants: expect delays in progressing your complaint file.

Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.

COVID-19 questions and information

Thank you,
Patient Ombudsman Team

Patient Ombudsman and Team


Craig Thompson, Patient Ombudsman

Craig Thompson is a healthcare leader with more than 25 years of experience working for public and private organizations in the healthcare, design sciences and communications sectors. Craig is the past Co-chair of the Patient Experience Steering Committee at Cancer Care Ontario (CCO), and is the past Chair and board member of Progress Place – a community mental health organization.

Craig received his MHSc. Health Administration from the University of Toronto’s Institute of Health Policy, Management and Evaluation (IHPME) and his BASc. Engineering from the University of Waterloo. He received the University of Toronto’s 2017 Robert Wood Johnson Award presented in collaboration with the Canadian College of Health Leaders (CCHL) and the 2016 Kevin J. Leonard Award presented in collaboration with UHN’s Centre for Global eHealth Innovation.

Craig is also a Certified Health Executive (CHE) with the Canadian College of Health Leaders (CCHL), registered Professional Engineer (P. Eng.) with the Professional Engineers of Ontario, associate member of the ADR Institute of Ontario, and member of The Beryl Institute.



Jeffrey Bagg, Legal Counsel

Jeff Bagg is a lawyer with demonstrated experience in Ontario’s hospital and health care sector. He has provided advice regarding various issues related to health law, including hospital accountability and oversight, health care regulation and policy, privacy, patient relations and regulated health professionals, amongst other things. In a past role, Jeff also carried negotiations of a province-wide accountability agreement for public hospitals as well as numerous legislative and government relations exercises.

Jeff was called to the Ontario Bar in 2013 and he holds an integrated common and civil Bachelor of Laws (LL.B./B.C.L.) from McGill University Faculty of Law. Jeff recently completed a Masters of Public Health at Johns Hopkins University’s Bloomberg School of Public Health.



Georgina White, Research and Policy Advisor

Georgina joined Patient Ombudsman as the Research and Policy Analyst in 2017. She works with the Patient Ombudsman leadership team to develop and implement strategic organizational goals and operational planning, and carries out research and data analysis to support early resolutions, investigations and public reporting.

Prior to joining the Patient Ombudsman, Georgina was the Director of Policy and Research with the Ontario Association of Community Care Access Centres and also spent many years with the Ontario Ministry of Health and Long-Term Care working on both policy and program support portfolios. Georgina has a Bachelor of Science from the University of Toronto.

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