Investigation summaries allow Patient Ombudsman to publicly share the outcome of a formal investigation to raise awareness of important issues and specific circumstances negatively impacting health care experiences in Ontario. More importantly, the resulting recommendations are intended to be a catalyst for systemic change and improvement.
Patient Ombudsman has decided not to share identifying information in its investigation summaries so that the focus remains on the complaint, the issues, and the resulting recommendations. Only those individuals and organizations directly involved with the investigation were provided with the full investigation report.
Patient Ombudsman continues to follow-up with the health sector organization on its efforts to implement these recommendations.
Read more about our investigation work and ongoing investigations.