A woman who lived independently at home with dementia was no longer able to shop for herself or prepare her own meals. She was receiving some home and community care services, such as Meals on Wheels and personal support services to help her take medication correctly. Increasingly, she refused to allow people into her home and, as a result, didn’t seem to be receiving enough help with her care needs. Her caregiver was concerned about her overall nutrition and noticed she had lost a significant amount of weight.
Patient Ombudsman worked with the health sector organization to schedule times when the caregiver and the service providers were in the patient’s home at the same time to ensure they could meet the woman’s care needs together.